Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not, please review our return and refund policy below.
1. Return Eligibility
- Items must be returned within 14 days of the delivery date.
- Scrub caps must be unworn, unwashed, and in their original packaging.
- For hygiene reasons, we cannot accept returns on items that have been worn or used.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team at sewinglabplus@gmail.com with your order number and the reason for your return.
- We will provide you with a return authorization and instructions for shipping the item back to us.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
4. Refund Process
- Once your return is received and inspected, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days.
- Please note that shipping costs are non-refundable.
5. Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
7. Contact Us
- For any questions or concerns regarding your return, please reach out to us at sewinglabplus@gmail.com.
Thank you for choosing us for your scrub cap needs! We appreciate your understanding and support.